Delivery – We aim to hand make and dispatch all jewellery with 5 working days subject to stock of crystals. Should there be a delay with your order we will contact you via email within 24 hours of your order being placed and advise of the estimated delivery date. All jewellery will be sent first class signed for so please be aware they will need a signature, the cost of postage and packing for UK customers is £4.95. The cost of postage and packing for Europe and the rest of the world is £8.95.

Returns  Policy  – If you are not entirely delighted with the goods you have chosen, please ensure you return them to us unused within seven days. We will be more than  happy to provide a refund or you can exchange them for alternative products. Please keep all the packaging materials and return the goods as they were sent to you. Returned items must be via a signed for/recorded service as we accept no liability for goods ‘lost in transit’. Please note that we cannot refund or exchange goods in our sale. Items returned to us that arrive damaged or lost will not be credited. The  delivery charge on the original order will not be refunded. For reasons of hygiene we cannot refund or exchange any earrings. Bespoke creations cannot be refunded. In order to return goods to us; Pack the unsuitable items back in their original packaging.  Include a completed returns note explaining the reason for the return and details of exchange item if needed.

If you need to make a return please email info@frankie-west.co.uk